Stellar Jewelry Policies, Terms & Conditions of Sale

Privacy Policy
Stellar Jewelry is committed to protecting your privacy. We will never sell or disclose your contact information to a third party. We may only use this information to periodically notify you about our new products and services or any special promotional offers. If you prefer not to be contacted, you will always be given the option to unsubscribe.

Order Processing Time
The order processing time is the time it takes to have your order ready for shipment. Unless noted otherwise in the product description, the order processing time is normally 1-2 business day(s) for standard stock items, 10 business days for Design It Your Way* items, and an additional day for ring sizing if applicable. Special Order items require about 5 additional days for processing.

*Design It Your Way items are pieces of jewelry that require stone setting, engraving or any other customization specified by the customer.

Shipping Options
Domestic (i.e. USA) orders are usually shipped via FedEx or the United States Postal Service (USPS). Domestic orders over $150 are shipped FREE of charge. For your protection, all orders are fully insured. Hazardous materials will always be shipped ground.

Standard Shipping usually takes 2-4 business days from the time of shipment to most major US cities. By taking the order processing time mentioned above into consideration, the estimated delivery time of a standard stock item, for example, is 3-5 business days. This includes order processing time plus standard shipping time.

Express Shipping usually takes 1-2 business days from the time of shipment to most major US cities. The Express Shipping option is available for an extra charge. If you select Express Shipping, please be aware that only shipping may be expedited but not the order processing time as mentioned above.

For International shipments, we usually use FedEx , UPS, or DHL. International orders normally take 1-3 weeks for delivery. Customs clearance time varies by country. In most cases, it is completed within hours. Please check with your local Customs Authority for more information.

The buyer's government-issued photo I.D. and signature will be required upon delivery of all domestic and international orders. You may refer to the Order Status link in your order confirmation email at any time to get an update on the status of your order. Refused, undeliverable, or unclaimed packages will be charged an additional 10% handling fee, plus return postage.

Domestic & International Shipping
Domestic (USA): Stellar Jewelry ships to only validated addresses within the 50 United States, APO/FPO military addresses as well as major offshore territories and protectorates of the United States of America. For your security, and to minimize any possible fraud, we are linked to the Automated Verification System (AVS) to authorize and authenticate all credit cards transactions. In other words, we verify that the order information you provide us matches with the information on file with your card-issuing bank. Only credit and debit cards issued in the United States are accepted for US orders. International shipping charges apply to all items imported into the United States.

International (Canada & United Kingdom): Stellar Jewelry ships to only validated addresses within Canada and the United Kingdom. We also use the Automated Verification System (AVS) to authorize and authenticate all credit cards transactions for orders going to Canada and the United Kingdom (England, Scotland, Wales, and Northern Ireland). In addition to major credit cards, bank wire transfers are also accepted for Canada & UK orders. International shipping charges apply to all Canada & UK orders.

IMPORTANT (For US, Canada & UK orders): For your security and for your own protection from any possible fraud, we can only ship to your billing address on file with your card-issuing bank. If you wish to have your order shipped to an address that is different from your billing address, you will have to call your card-issuing bank first to update your billing address, then return to our web site to place your order. Alternatively, you may choose to pay us via bank wire transfer before we may process your order. Please contact us for instructions.

International (All other countries i.e. excluding USA, Canada, and the United Kingdom) Bank wire transfers are accepted for all other international orders. Your bank wire transfer payment must be received before we can process your order. Please contact us for details. International shipping charges apply to all international orders.

If you live outside the United States, you also have the option of making arrangements with a friend or family member of yours who resides in the USA and have her/him place the order for you first, have it shipped to her/his own billing address, then forward it to you overseas upon receipt. Some international customers have reported that they are successfully using courier services provided by international carriers like DHL or Aramex International.

Import Duties & VAT (Value Added Tax)
For all international orders, the buyer will be responsible for any local taxes and/or import duties if applicable. Many countries have a Value Added Sales Tax (VAT), which is charged when an item crosses into their border. VAT is charged in addition to applicable duties. It is the buyer's responsibility to know how much tax and/or duties will be charged. Please check with your local Postal Service Office for customs regulations and import laws. The United States Council for International Business has a good site dedicated to providing some rough estimates for international taxes and duties. Click here for details. You can also visit the U.S. Customs and Border Protection agency’s Web site at www.cbp.gov to find out what items are restricted from import into the United States. Visit the World Customs Organization’s Web site at www.wcoomd.org to find restrictions for other countries.

Forms of Payment
All prices are quoted and charged in U.S. dollars (USD/$US). Click here for currency conversion. We currently accept Visa, MasterCard, American Express, Discover, PayPal, eCheck, Amazon Pay, and Google Wallet (a.k.a. Google Checkout). We also accept bank wire transfers particularly for international shipments. Please contact us for details.

Return/Exchange Policy
We want you to be happy with your purchase. Standard stock items which have not been modified or customized may be exchanged no later than 8 calendar days after our shipping date. Your returned order must be postmarked with a valid Tracking Number or Delivery Confirmation Number no later than 3 days after the delivery date. Items special ordered, altered, cut, or made to your specifications cannot be accepted for return and exchange. International orders may not be returned or exchanged.

Returned items must be in good condition to qualify for an exchange. All returned items are subject to Stellar Jewelry inspection and acceptance, and are also subject to a 15% restocking fee with a minimum of $20. This fee covers labor, handling, insurance, payment gateway and card interchange fees. Shipping charges are not refunded. The restocking fee may be waived if a credit voucher is issued instead. The credit voucher may be applied towards a future purchase from Stellar Jewelry. Returns normally take about 7-10 days to process.

If you wish to return your order, please send us an email with the following information:

• Your order number and date of purchase
• Reason for the return
• Item number and description of replacement item (if applicable)
• Your daytime and evening phone numbers

We will then email you the return instructions along with your Exchange Authorization Number (EAN). Please note that Stellar Jewelry is not responsible for any items that are returned without an Exchange Authorization Number (EAN) or that are postmarked for return more than 3 days after the delivery date. Returned orders must be shipped via FedEx, UPS, or the United States Postal Service (USPS) fully insured by the original buyer in the original packaging with a valid online Delivery Confirmation or Tracking Number and to the address provided in the EAN email message. In order to protect the package against any possible theft, please write the return address exactly as it is provided to you and be careful not to write words like "jewelry", "diamond" or "ring". In addition, please do not ship us any other items or documents that were not included in the original package in the first place. Stellar Jewelry is not responsible for any packages, items, or documents shipped without a valid online Delivery Confirmation or Tracking Number or that were lost in transit. Should it happen, please call your shipping carrier to file a claim. Stellar Jewelry is unable to accept hazardous materials such as batteries or chemicals or cash on delivery (COD) return shipments.

Order Cancellation
If you wish to cancel your order, you must contact us to get an Order Cancellation Number (OCN) no later than one hour after your order is submitted for processing. Otherwise, all orders are final and our Exchange/Return policy will apply. We will do everything we can to accommodate your request. Keep in mind that our system is designed to process orders and get them on their way as quickly as possible. As a result, we may not be able to cancel or change an order once it has entered the shipping process.

Discontinued or Out of Stock Items
In the event that an item you order is discontinued or out of stock, you will be notified via email shortly thereafter with the options of either buying another item instead, such as the replacement product, or cancelling your order without a penalty.

Warranty
All your jewelry purchases are covered by a thirty-day limited workmanship warranty. Stellar Jewelry warrants to the original buyer only that all items delivered shall conform to the description in our online showroom and shall be free from defects in material and workmanship when normally used and serviced for a period of thirty days from the date of purchase. Any modifications not authorized by Stellar Jewelry in writing may void this warranty. Such modifications include, but are not limited to, the refinishing of the piece of jewelry in question, the addition of diamonds or any other types of stones, ring re-sizing, and the replacement of earring posts. Warranty is void for normal wear or damage due to accident, abnormal use, misuse, or neglect. The loss of precious stones, semi-precious stones or pearls from settings are not covered under this warranty. Click here to learn how to care for your jewelry.

Force Majeure
Stellar Jewelry is not liable for loss from causes beyond its reasonable control. This includes actions by any federal, state or local government, or any department or agency thereof, acts of God, fires, flood, weather, strikes, lockouts, embargoes, wars, riots, equipment failure, shortages in transportation, or inability to obtain sufficient quantity of fuel, power, labor, manufacturing facility or materials or other supplies. In the event of a delay due to one or more of these reasons, the date of delivery will be postponed an amount of time that is reasonable to compensate for the delay.

Matching Multiple-piece Sets
Stellar Jewelry warrants that all multiple-piece sets will match with and fit each other as long as they are purchased together. If purchased separately, one or more of the matching pieces may require some modification for an optimal fit. Examples of such multiple-piece sets include, but are not limited to, Engagement Rings with Matching Bands, Ring Guards with Matching Solitaires, Ring Wraps/Solitaire Enhancers with Matching Solitaires, and Duo or Trio Wedding Sets.

Gift Certificates
- Gift Certificates are redeemable only towards the purchase of merchandise at StellarJewelry.com
- Gift Certificates are not redeemable for cash.
- Gift Certificates expire one year from date of issuance or on the earliest date permitted by law, whichever occurs later.
- If the order exceeds the amount of the Gift Certificate, the balance is payable by credit card or PayPal.
- Gift Certificates are not refundable. Lost or stolen Gift Certificates cannot be replaced.
- Your purchase of a Gift Certificate constitutes acceptance of these terms.
- Promotions are not valid when purchasing Gift Certificates.

Gemstone Enhancement Disclosure
All gemstones are commonly enhanced unless indicated by the code "N". The enhancement code is preceded by the prefixes "AGTA=". See explanation of enhancement codes. All gemstones are simulated unless noted otherwise. Natural gemstones may be available instead as a special order.

United Nations Compliance Statement
For any product fabricated from rough diamonds mined from January 1, 2003 onward, Stellar Jewelry certifies that the diamonds herein invoiced have been purchased from legitimate sources not involved in funding conflict and in compliance with United Nations Resolutions. Stellar Jewelry hereby guarantees that these diamonds are conflict free, based on personal knowledge and/or written guarantees provided by the supplier of these diamonds.
For any product fabricated from rough diamonds mined prior to January 1, 2003, Stellar Jewelry warrants that conflict diamonds will not be knowingly sold and that, to the best of our ability, will undertake reasonable measures to help prevent the sale of conflict diamonds in this country.

General
- All information and prices herein are subject to change without prior notice.
- Promotional offers are subject to change without prior notice.
- All listed metal weights, stone carat weights and dimensions are approximate.
- All correspondence and communication may be monitored, saved or recorded for quality assurance purposes.
- Jewelry photographed is larger than actual size to show details. Actual product dimensions are usually mentioned in the product description.
- All materials posted on this site are "as is" and without express or implied warranties. Stellar Jewelry disclaims all warranties including the implied warranty of merchantability and fitness for a particular purpose.
- Your access is limited to viewing Stellar Jewelry information only for legitimate business purposes.
- All rights in the intellectual property contained in this Web site are reserved. Written permission must be granted prior to printing, copying, reproducing, distributing, transmitting, uploading, downloading, storing, altering, modifying, or displaying any of the materials herein.
- Stellar Jewelry reserves the right to refuse or cancel an order for any reason including limitations on quantities available for sale, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department.