Frequently Asked Questions (FAQ's)

Here are answers to your commonly asked questions. Check out our product knowledge base for more jewelry education.
Please contact us if you need further assistance.

What is the gold karat of your jewelry?
What is the quality of the diamonds that you use?
Are your diamonds serialized? Do they come with a Certificate of Authenticity?
Is it safe to place an order on your Web site?
How do I set up my Amazon account before I place my order and proceed to checkout on StellarJewelry.com?
Is it safe to mail jewelry?
Who is Stellar Jewelry?
How does a Stellar Jewelry Gift Certificate work?
Why is it that I can't add items to my Shopping Cart?
Can I add notes or special delivery instructions when I place my order?
How do I place an order?
How do I cancel my order?
What's the credit card validation number?
What forms of payment do you accept?
Do you have any credit facilities such as a Lay-a-way Program?
Do you ship orders outside the United States?
How long does it take to receive my order?
How do I check the status of my order?
USPS Track & Confirm Frequently Asked Questions
Do you provide a printed catalog?
What's the current price of gold?

How do I choose a diamond?
How do I determine my finger ring size?
How do I care for my diamonds?
What's the difference between platinum and white gold?
What's pttw? What does it stand for?
What is Rhodium?

What is the gold karat of your jewelry?
Unless noted otherwise, all listed jewelry is in 14k yellow gold. In many cases, you may substitute 14k yellow for 14k white gold at a small extra charge. Upgrades to 18k yellow or white gold may also be available for an extra charge. Please contact us for details.

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What is the quality of the diamonds that you use?
The stones we normally set are genuine diamonds SI to VS clarity and GH color unless noted otherwise. Please contact us if you are interested in custom quality and color diamonds.

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Are your diamonds serialized? Do they come with a Certificate of Authenticity?
Red Box Diamonds® weighing 3/8 carat (.375 carat) or larger are serialized and come with a grading report from an independent lab such as GIA, AGS, HRD, IGI, or Stuller. Each Red Box Diamond® comes with the added security of a unique identifier. A laser-engraved number matching the grading report is etched on the girdle of the stone. This number allows for proof positive identification. Please contact us for a price quote if you wish to set your jewelry with a Red Box Diamond®.
Standard® quality stones of all sizes are non-certified in line with industry standards and therefore do not come with a certificate. Upon customer request, an in-house report may be provided for Standard® quality single-piece diamonds weighing 3/8 carat (.375 carat) or more. Additional fees apply.

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Is it safe to place an order on your Web site?
Yes. Stellar Jewelry uses 256-bit military grade Secure Socket Layer (SSL) data encryption technology to ensure highly secure transactions. All Secure Link SSL certificates from Stellar Jewelry are encrypted at 256 bits. As a result, all the information you submit via our Web site is protected against loss, misuse, or any fraudulent activity. Stellar Jewelry has partnered with Amazon for safe and secure checkout. With your Amazon account, you are ready to start using Amazon Pay on our website. Simply click the button Amazon Pay when checking out to use the information already stored in your Amazon account. You don’t need to create a new account or remember old passwords. As a result, you can check out faster with the security and reliability that Amazon offers. Your purchase is protected by Amazon's A-to-z Guarantee.

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How do I set up my Amazon account before I Login with Amazon to checkout?

Is it safe to mail jewelry?
Yes. We deal with reliable carriers such as the United States Postal Service (USPS), FedEx, UPS, and DHL. All shipments are fully insured and you will be able to get the status of your order in real-time from the time the order is placed until delivery. In addition, a government-issued ID and your signature will be required upon delivery.

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Why is it that I can't add items to my Shopping Cart?
Our Web site is optimized for use with Microsoft Internet Explorer IE 6.0 or later with 256-bit SSL (Secure Socket Layer) for maximum online security. Some users with older versions of Internet Explorer have reported that they could not add items to the shopping cart. To resolve this issue, please enable your browser to accept cookies and ensure highly secure transactions:
- click once on Tools in the browser menu above and select Internet Options... (the Internet Options window opens)
- click once on the Privacy tab then click on the Advanced...button
- click once to checkmark the white box to the left of Override automatic cookie handling.
- click OK twice to close the 2 open windows.

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Can I add notes or special delivery instructions when I place my order?
Sure. You may add notes in the Additional Information field of the shopping cart as described in "How can I place an order?" below.

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How do I place an order?
Online  It's very easy to place an order on our Web site. From our showroom, left-click once the "Add to Cart" button of each item that you want to purchase. Click the "Continue Shopping" button if you wish to add more items to the shopping cart. Then, proceed to "checkout".

The order process involves the following steps:
- Enter your Billing Address exactly as it is listed with your card-issuing bank, your email address and your phone number.
Check your State (USA), Province (Canada) or other common postal abbreviations.
US Postal Service ZIP Code Lookup
Please note that we do not ship to P.O. Boxes because a signature will be required to acknowledge order delivery.
- Check the corresponding box to the left if your shipping address is a business address.
- Only authorized affiliates may enter a shipping address that is different from their billing address. Otherwise, we may only ship to your billing address on file with your card-issuing bank.
- Type in any additional information if necessary
- Check the corresponding box to the left to acknowledge that you have read and that you agree to the terms & conditions.
- Select your payment method
- Click “checkout” to select a shipping option
- Click “checkout” to verify your order amounts
- Click “checkout” to provide payment information (What is Card Code?)
- Make sure you click “Continue” to finalize your payment and receive an email to confirm your order.

Offline  Please call our Sales Department at +1 (918) 919-4749 to place your order or email us the following order details:
- your billing address
- your shipping address
- the item number(s) [i.e. SKUs] and description(s) of the product(s) you want to purchase as they appear on our Web site
- your day and evening phone numbers
- your credit card number and expiration date

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How do I cancel my order?
If you wish to cancel your order, you should contact us to get an Order Cancellation Number (OCN) no later than one hour after your order is submitted for processing. Otherwise, all orders are final and our Exchange/Return policy will apply.

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What forms of payment do you accept?
We accept VISA, MasterCard, PayPal, Amazon Pay, eCheck, American Express, and Discover. We also accept bank wire transfers for orders to be delivered outside the United States of America. Please contact us for details.